Last updated: 20 September 2026
You have 30 days from delivery to return any unworn, unwashed bras in their original condition for a full refund. Just contact our support team with your order number and we will send you return instructions.
Not sure about your size? Under our 30-day fit guarantee we will exchange an unworn bra for a different size free of charge — one free exchange per order. Our size guide on the product page can help if you are between sizes.
We process refunds within 3 working days of receiving your return. Your bank may take a further 5–10 working days to show the money on your statement.
For hygiene reasons, bras that have been worn, washed, or returned without their protective hygiene liner cannot be accepted. This does not affect faulty items — see below.
If an item arrives damaged or develops a fault, contact us within 30 days with a photo of the issue. We will offer a replacement or a full refund, including your return postage.
Under UK consumer law you are also entitled to a refund if your order never arrives or does not match its description. We handle each case individually — just get in touch.
For any return, exchange or refund question, email support@hibrys.co.uk with your order number and we will respond within 2 working days.