← Back to shop

Returns & Refunds

Last updated: 21 September 2026

30-day returns

Our voluntary policy gives you 30 days from delivery to request a return. Items must be unworn, unwashed and in their original condition. Contact us with your order number before sending anything back.

Size exchanges

Under our 30-day fit guarantee, you can request one size exchange per order for an eligible item. You pay the cost of returning it to us; we cover standard delivery of the replacement. Our size guide can help if you are between sizes.

How to return

  • We accept returns from United Kingdom and European Union delivery addresses only.
  • Contact us with your order number within 30 days of delivery.
  • Keep the bras unworn and unwashed, with any original packaging where possible.
  • Post your parcel using the return instructions we send you.
  • You are responsible for return postage for a change-of-mind return or size exchange.
  • Use a tracked service and keep proof of postage until your return is complete.
  • Refunds are issued to your original payment method.

Refund timing

We aim to process refunds promptly and no later than 14 days after we receive the returned goods or valid evidence that you sent them back. Your payment provider may take additional time to show the refund.

Hygiene exceptions

Please try bras on over your own underwear. Worn, washed, marked or damaged items cannot be returned under our change-of-mind policy. If an item arrives with a hygiene seal, it must remain intact. These restrictions do not apply where an item is faulty or your legal rights say otherwise.

Faulty or damaged items

If an item arrives damaged, incorrect or develops a fault, contact us as soon as possible with your order number and a photo where helpful. We will provide an appropriate remedy and cover reasonable return postage where the item is confirmed faulty, damaged or incorrect. Your statutory rights are not limited to 30 days.

Faulty or undelivered orders

Under UK consumer law you are also entitled to a refund if your order never arrives or does not match its description. We handle each case individually — just get in touch.

Contact

For any return, exchange or refund question, email support@hibrys.co.uk with your order number and we will respond within 2 working days.