Privacy Policy

1. Who we are

Hibrys ("we", "us") operates this online store. We are the controller of the personal data collected through this site and handle it in line with the UK GDPR and the Data Protection Act 2018.

2. What we collect

• Order details: name, delivery address, email address and order contents.
• Payment confirmation: we never see or store your full card details — payments are processed by our payment provider.
• Account data, if you create one: email address and saved preferences.
• Basic usage data such as pages visited and device/browser type, used to keep the site working well.

3. How we use your data

• To process and deliver your orders, and to handle returns and refunds.
• To send order confirmations and shipping updates.
• To provide customer support and honour our guarantee.
• To improve the store, and — only with your consent — to send marketing emails you can unsubscribe from at any time.

4. Sharing your data

We only share your data with providers needed to run the store: our hosting platform, payment processor, delivery carriers, and email service. We never sell your personal data.

5. Cookies

We use essential cookies to keep your cart and session working. Analytics and marketing cookies are only used where you have given consent, which you can withdraw at any time through your browser settings.

6. How long we keep it

Order records are kept for up to six years for tax and warranty purposes. Marketing contact data is kept until you unsubscribe. Analytics data is kept no longer than 24 months.

7. Your rights

You can ask for a copy of your data, correct it, delete it, or object to marketing at any time by emailing support@hibrys.co.uk. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk).

8. Security

Data is transmitted over encrypted connections and stored on secured infrastructure. We review access to personal data regularly and keep it only for as long as needed.